Administrative Secretary

Posted Jan 25      Lagos State, Nigeria
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1. Deal directly with customers either by telephone, electronically or face to face
2. Respond promptly to customer inquiries
handle and resolve customer complaints
3. Obtain and evaluate all relevant information to handle product and service inquiries
4. Provide pricing and delivery information
perform customer verifications
5. Set up new customer accounts
6. Process orders, forms, applications and requests
7. Organize workflow to meet customer timeframes
8. Direct requests and unresolved issues to the designated resource
9. Manage customers' accounts
10. keep records of customer interactions and transactions
11. Record details of inquiries, comments and complaints and
record details of actions taken
12. Prepare and distribute customer activity reports
maintain customer databases
13. Manage administration
communicate and coordinate with internal departments
follow up on customer interactions
14. Provide feedback on the efficiency of the customer service process.
Minimum of OND or NCE in any field
At least 3 years working experience in a good firm
Ability to work with little or no supervision

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₦75,000 - 100,000
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Lagos State, Lagos Mainland, Region
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