Help Desk Representative

Posted Dec 18      Lagos State, Nigeria
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Job Type
Full-time
Responsibilities
Answering calls from customers and providing them with solutions to the problem about any product or services
Keeping computer hardware and software systems for firms working with minimal downtime.
Keeping computer end users informed about system updates and then help them with any technical issue
Accessing information for the customer relating to the question or request for assistance
Requirements and Skills
Good communication skills are very important.
They must be of cordial nature and have good interpersonal and verbal skills.
Knowledge about the technical field and ability to think quickly is helpful.
They must be approachable and be empathetic towards the customers’ problems.
Minimum Qualification Requirements
Most help desk representatives do not require any specific degree but they are trained on the job about specialized programs and then are certified. Knowledge of computers is very essential. A bachelor’s degree in a technical field is preferable but a general degree will also do.
Minimum Experience
2 years

Ad details

JOB SUMMARY:
A help desk representative, also known as a technical support or customer service representative, helps a customer by answering his queries, diagnosing and troubleshooting technical problems and then finding out an appropriate solution. The representative also updates systems, writes reports, and redirects problems to the senior management if required. Help desk representatives are hired by software or hardware companies, travel agencies, airline or train companies and any other organization where customers can call and seek advice for technical problems. They are often called IT support, service desk support or a support analyst. They are usually on-call during working hours to help the company to run computer networking operations smoothly.
HOW TO APPLY:
Qualified Applicants should apply using any of the following procedures.
1. Comment your CV or Resume to the comment box.
2. Send your name, contact number, qualifications and post applying for to the message box or the ADMIN’S Phone number displayed in this advert.
4. Upload your CV directly and click apply.
You are allowed to call the Admin Officer at the number given 9AM - 6PM MON – SAT ONLY.
Please note that only short-listed candidates will be contacted.

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