Technical Account Manager

Posted Sep 18      Lagos, Nigeria
11 views
Job Type
Full-time
Minimum Experience
3 years

Ad details

Job brief
We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Responsibilities
•Provide technical support for customers to support pre-sales and post-sales processes
•Address all product-related queries on time
•Train customers to use products effectively
•Provide developers with customers’ feedback to help identify potential new features or products
•Report on product performance
•Identify solutions to reduce support costs
•Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
•Liaise with the sales department to win new business and increase sales
•Establish best practices
•Keep track of sales performance metrics
Requirements
•Proven work experience as a Technical account manager
•Solid technical background with hands on experience in digital technologies
•Familiarity with software and front-end development
•An ability to gasp customers’ needs and suggest timely solutions
•Excellent verbal and written communication skills
•Strong analytical and problem-solving skills
NB: Applicant should forward their CV to premierliferesources @gmail.com or send your name, sex, age, qualification, post applying for to the phone number attached to this advert
Please read safety tips
  • Double check company's background before an interview.
  • Do not submit any upfront fees for a job application.
  • Do not go to the remote places for an interview.
  • Do not disclose any personal information which could be misused.

Similar adverts

Show more ads >>>
₦200,000
Last seen 7 hrs ago
090 xxx
09079761612
Tell seller that you found ad on Jiji.ng
Please read safety tips
  • Please, check the background of the company!
  • If you sign a contract, make a copy of the documents.
  • Never pay to apply for a job.
Leave Feedback