Hotel Manager

Posted Sep 1      Lagos, Nigeria
13 views
Job Type
Full-time
Employment Status
Employed
Gender
Male
Marital Status
Married
Age
42
Education
Higher National Diploma (H.N.D) Graduate
Certifications
O.N.D Certificate and
H.N.D Certificate
Skills
Manage Hotel and keep to Standard.
Good in Controlling,training and managing the staffs.
Ensure a good standard making my Guest to come back again.
Good in the following software, Room Master, Prolific & Easy Book
Presenting monthly profit & lost report
Hotel Work Experience
more than 5 years
Languages
English Hausa & Yoruba

Previous work experience

Tae Suites Hotel Park View Estate Ikoyi
General Manager
2014 to 2017
Orchard Hotel
General Manager
2012 to 2014
P- County Hotel
General Manager
2010 to 2012
Avalon Hotel
Front Office Manager
2006 2010
Sommerset Court
Supervisor
1997 to 2000
Excellent Hotel
House keeper
1996 to 1997

Ad details

• Manages front office staff to ensure that proper guest service is provided.
• Represents the hotel and executive management to employees, guests, visitors, and vendors.
• Ensure daily communication to executive level management team of all front office situations that occurred during the shift to include staffing shortages, billing issues and guest
complaints.
• Ensures the proper training of new front office staff and assist in providing on-going training as necessary.
• Monitors cash flow and credit card operations of the desk while maintaining accuracy in account handling..
• Maintain key control as well as guest security and confidentiality.
• Perform Front Desk Agent/Supervisor duties and responsibilities as per assigned shift.
• Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, and/or maintenance problems. Resolve such problems in a timely basis with Maintenance,
Housekeeping and if necessary Accounting.
• Be knowledgeable regarding front office and hotel emergency procedures and appropriate actions to take for such emergency situations.
• Use a sense of discretion and professionalism when handling guest complaints, make adjustments on accounts when warranted.
• Be the Hotel standard bearer for professionalism, appearance, service, and success to the Hotel staff.
• Conduct all other duties, responsibilities, actions and activities that are inherent in a Front Office Manager position, and required duties as expressed by the Hotel Manager
• Front Office Manager ensures the daily supervision of the front office staff, including guest service delivery and administrative efficiency.
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