Name: Peters David
Marital Status: Single
Date of Birth: June 7th 1995
Polished, professional Customer Service Representative offering:
Three years of experience providing customer support in busy center environments for public utility employers.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Seeking a challenging position in an organization, where I can utilize my experience carrying out assigned duties effectively, efficiently and add value to the existing services offered to clients.
Attention to detail
Southern Spice Omole Ojodu Berger Aug 2014 – April 2015
Provide complete and appropriate solutions for clients, responding to inquiries, resolving problems and correcting policy errors. Used consultative selling techniques to provide leads for sales.
Represent the brand and the organization in a professional manner.
Recognized as “#2 sales representative” (out of 4 representatives). Ranking was based on accuracy, customer service and availability.
Contributed to an 8% sales increase in 2015 by improving lead-generation and sales-tracking techniques.
A.J Rapha Diagnostic Centre, Ojodu Berger Lagos State
Public Relations Officer (P.R.O) June. 2015 – March 2017
Managed customer inquiries and complaints. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interfaced daily with internal partners in new business, operations and consumer affairs divisions.
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new representatives and particularly challenging calls as one of the company’s primary trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Diploma in Computer Studies
Limor Computer Institute, Lagos Nigeria Jan. 2010 – Jan. 2011
Ifedamola International High School Ilorin. Sep. 2008 -- May. 2014
Proficient in Microsoft: Word, Excel, Publisher, Access and PowerPoint.
English (Speaking – Fluent; Written - Advanced)
Yoruba (Speaking – Fluent; Written - Advanced)
Available on request